Table A-14 HP ServiceCenter and HP Service Manager Adapter Properties
|
Property |
Specify… |
|---|---|
|
Alarm Columns |
A comma-separated list that determines which alarm columns display and the order in which the alarm items display (source of alarm, alarm class, etc.) in the Alarms view. The default is: Key=_SC_RECORD_KEY, Status=_SC_STATUS, Assigned To=_SC_ASSIGNED_TO, Module=_SC_MODULE_NAME, Description=_SC_DESCRIPTION. |
|
Configuration File |
A relative file name in the /OperationsCenter_install_path/database directory. The file contains ServiceCenter configuration settings. The default is examples/ServiceCenterConfiguration.xml or examples/ServiceManagerConfiguration.xml. If integrating to HP Service Manager 9.3, reference examples/ServiceCenterConfiguration_9.3.xml, or copy and modify to customize. |
|
Hierarchy File |
A relative file name in the /OperationsCenter_install_path/database directory. The file contains an XML description of the hierarchy of elements that is built below the element that represents the adapter. The default is examples/ServiceCenterHierarchy.xml or examples/ServiceManagerHierarchy.xml. |
|
Max Alarms Per Module |
The maximum number of alarms that Operations Center actively maintains per ServiceCenter or Service Manager Module. Exceeding this number removes the oldest alarm. The default is 500. |
|
Polling Interval |
The number of seconds between queries for new tickets or re-queries for updating existing tickets. The default is 60. |
|
Script.onError |
A script that executes if the adapter fails for any reason. For example, the script can print the reason for the failure as msg using log.info(msg). |
|
Script.onInitialized |
A script that executes when the adapter initializes. All of the Script.* properties are optional. |
|
Script.onStarted |
A script that executes when the adapter starts, either manually or automatically when the Operations Center server starts. |
|
Script.onStopped |
A script that executes after manually stopping the adapter. |
|
ServiceCenter/Service Manager Host Name |
The name of the host on which ServiceCenter or Service Manager Soap server resides. This is a required property. |
|
ServiceCenter/Service Manager Integration API Timezone |
Specify the time zone for the events sent by the ServiceCenter or Service Manager Integration API. The default is GMT. To specify a different time zone, use the format: GMT+/–HH:MM, where hours and minutes are added or subtracted from GMT. For example, Eastern Standard Time (EST) is: GMT‑05:00. Common time zone abbreviations such as EST or PST (Pacific Standard Time) are also acceptable. This property is NOT the same as the time zone of the ServiceCenter server. The ServiceCenter server itemizing depends on the geographical location of the server. |
|
ServiceCenter/Service Manager Password |
The corresponding password for the provided user. |
|
ServiceCenter/Service Manager Port |
The port number on which the ServiceCenter or Service Manager Soap server listens. The exception is if you run ServiceCenter or Service Manager manually and use a different port. Then the port number is usually found in the ServiceCenter or Service Manager RUN\sc.ini file. For example, an entry of system:12670 in the sc.ini file requires using 12670 for this adapter property. This is a required property. |
|
ServiceCenter/Service Manager User Name |
The user name for the ServiceCenter or Service Manager user account. This user name must have sufficient ServiceCenter or Service Manager authorization to perform all defined Alarm and Element operations. This is a required property. |
|
Show Query Info |
If True, displays query statistics in the Operations Center log per schema, per poll period, after creating, updating, or deleting an alarm. The default is False. |
|
Stylesheet File |
The stylesheet file in the /OperationsCenter_install_path/database directory that applies to the HierarchyFile as a style markup to produce the final output. |
|
Use Alarm Times For Condition Changes |
The date/time stamp to use for all alarm data stored by the Operations Center Data Warehouse. If true, the alarm’s date/time stamp is used. If false, the date/time stamp of when the Operations Center server received the alarm is used. The default is true. Alarm history is stored based on the alarm time rather than alarm receipt time. Also, for SLA metric data based on alarm properties, the property values are recorded based on the alarm time instead of the alarm receipt time. Note that recording historical condition data for historical alarms is not supported. |