6.0 Troubleshooting the Administration Console

Section 6.1, Global Troubleshooting Options

Section 6.2, Stopping Tomcat on Windows

Section 6.3, Logging

Section 6.4, Event Codes

Section 6.5, Restoring a Failed Secondary Console

Section 6.6, Moving the Primary Administration Console to New Hardware

Section 6.7, Converting a Secondary Console into a Primary Console

Section 6.8, Orphaned Objects in the Trust/Configuration Store

Section 6.9, Repairing the Configuration Datastore

Section 6.10, Session Conflicts

Section 6.11, Unable to Log In to the Administration Console

Section 6.12, (Linux) Exception Processing IdentityService_ServerPage.JSP

Section 6.13, Backup/Restore Failure Because of Special Characters in Passwords

Section 6.14, Unable to Install NMAS SAML Method

Section 6.15, Incorrect Audit Configuration

Section 6.16, Unable to Update the Access gateway Listening IP Address in the Administration Console Reverse Proxy

Section 6.17, During Access Gateway Installation Any Error Message Should Not Display Successful Status

Section 6.18, Incorrect Health Is Reported On The Access Gateway Though Stop Service On Audit Server Failure Option Is Disabled

Section 6.19, Importing Linux Access Gateway by Changing the Device IP Address on the Existing Configuration Is Not Supported

Section 6.20, Upgraded eDirectory Version Is Not Displayed On The Administration Console

Section 6.21, The Administration Console Does Not Start After Restoring It

Section 6.22, The Identity Provider and Administration Console Upgrade Fails

Section 6.23, Access Manager Backup and Access Manager Restore Fails in Windows Environment