B.26 SSL VPN Log In Displays Error

When you log in to Novell SSL VPN an error is displays as "An error occurred installing the TAP-Win32 device driver".

To workaround this issue:

  1. Go to Start > Run.

  2. Enter regedit

  3. Go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion.

  4. When CurrentVersion is highlighted, go to Edit > New > Key.

  5. Enter the key name RunOnce.The RunOnce key is added below the CurrentVersion key. Once the key exists, Windows 2000/XP stops re-detecting the hardware

    NOTE:This error occurs only if the RunOnce key does not exist in the system. If the issue still exists, then after adding the RunOnce key restart the system.