This is an NAT configuration issue. After importing Access Gateway, the Access Gateway Service Embedded Service Provider does not start and an error message is displayed that the configuration information cannot be found. The status of Access Gateway is displayed in red or the configuration commands are found in pending state.
To workaround this issue:
Go to catalina.out xml file in Access Gateway and look for the last line which consists of configuration store details.
Check if the IP address of the Administration Console mentioned in this XML is reachable from the Access Gateway.
Configure Public NAT IP Address in.
Restart jcc and esp on the Access Gateway.