6.17 During Access Gateway Installation Any Error Message Should Not Display Successful Status

Even after successful installation or upgrade of Access Gateway, the health shows failure in starting ESP. After an fresh import of Access Gateway in the Administration Console, the Access Gateway Health displays “ESP Failed to initialize : Unable to read <keystorefilelocation>”. The keystore file can be Connector, Signing, Encryption or Truststore.

To workaround this issue:

  1. On the Access Gateway, go to the location where keystore files are located as specified in the health error message.

  2. Delete the keystore/truststore indicated in the ESP error message.

  3. In the Administration Console, click Auditing > TroubleShooting > Certificates.

  4. Enable the keystore device or cluster that has been deleted in the Access Gateway and it needs to be re-pushed.

  5. Click Re-Push Certificate.

  6. Restart Server Provider of the Access Gateway.