6.16 Unable to Update the Access gateway Listening IP Address in the Administration Console Reverse Proxy

The Administration Console fails to change the Access Gateway Listening IP Address of the Reverse Proxy. The health status of the Access Gateway on Administration Console displays failure to start the protected resource with old Listening IP address. However, when protected resource is viewed Devices >Access Gateways > Access Gateway or Access Gateway Cluster > Proxy, the Administration Console displays the new IP Address has been selected as Listening IP Address of Reverse Proxy.

To workaround this issue:

  1. In the Administration Console, click Devices > Access Gateways.

    1. Click on the Health Icon of the Access Gateway that has the problem.

    2. Note the Reverse Proxies that have the problem.

  2. In the Administration Console, click Devices >Access Gateways.

  3. Click on the Edit hyperlink for the cluster that has problem.

  4. For each of the Reverse Proxies that have the problem, do the following:.

    1. Click on the Reverse Proxy hyperlink.

    2. Select the cluster member from the drop-down list.

    3. Check the new IP address on which the proxy service will listen.

    4. Uncheck the old IP address on which proxy service was listening.

    5. Click OK.

    6. An alert is displayed as "Select at least one listening address for the service."

    7. Click OK.

    8. Again select the Listening IP Address check box.

    9. Click OK.

  5. If the update link is enabled, click on it. If not do the following:

    1. Click on the Edit link for the cluster that has problem.

    2. Click on the Proxy name hyperlink.

    3. Click on the Proxy service name hyperlink in the Proxy Service List.

    4. Enter the description.

    5. Click OK.

    6. Update link will be enabled.

    7. Click Update.

After the device command status moves to Succeeded, verify the health status of the Access Gateway and it turns green.