6.15 Incorrect Audit Configuration

If the Audit Events from Access Gateway behind NAT are not seen in the Audit Server, do the following:

Click Auditing in the Administration Console and verify if values are provided for the Server Listening IP Address, Server Public NAT IP Address, and Port Numbers fields.

Scenario 1:

  1. If the values are not provided for the Server Listening IP Address, Server Public NAT IP Address, and Port Numbers fields, enter the values, then click Apply.

  2. If you change the existing values and click Apply, an information window displays the following messages:

    All Access Gateways need to be updated.

    All servers need to be rebooted to start using the new configuration.

  3. Click OK.

  4. Update the Access Gateway whose events are not seen.

  5. Restart the Access Gateway.

Scenario 2:

  1. If Server Listening IP Address, Server Public NAT IP Address and Port Numbers are valid and still have problems, repush the configuration.

  2. Change the valid port number to some invalid port number, then click Apply.

    NOTE:Do not update/restart the Access Gateway as the message indicates.

  3. Change the invalid port number again to the valid port number, then click Apply.

    The configuration is repushed and works successfully.

  4. Update the Access Gateway whose events are not seen.

  5. Restart the Access Gateway.