The Chat feature allows users to communicate with each other through the Operations Center console. In order to enable chat, the user or group must be given View, Manage, and Access permissions to the Sessions object.
NOTE:The Chat feature available via the Operations Center console allows communication between console users only. Chat is not available to dashboard users via console chat.
To enable chat:
From the
pane, expand > > .Under Access Control, expand
> > .Right-click
, then select to open the property page.In the left pane, click
> to open its property page.Click the
drop-down list, then select the desired user or group.Select the
, , and check boxes.Click
.The permissions are added to the
list.Click
to save the changes.