Possible Cause: This issue might occur in both Kiosk and Enterprise modes of the SSL VPN. If the SSL VPN server is behind a NAT, the public IP address specified during server configuration might be incorrect.
Action: In the Administration Console, click > . Make sure that the Public IP address is configured to be the IP address of a NAT through which the external user on the Internet can access the SSL VPN server.
Possible Cause: If this issue appears in the Enterprise mode, it could be because the NAT configuration is wrong.
Action: At the command prompt, enter iptable -L to check the configuration details. For more information, see Section 2.3, Configuring the IP Address, Port, and Network Address Translation.
Possible Cause: If this issue appears in the Enterprise mode, it could be because the router configuration is wrong.
Action: Check the router configuration. For more information, see Section 2.3, Configuring the IP Address, Port, and Network Address Translation.
Possible Cause: If this issue appears in the Enterprise mode, the TUN interface might be down.
Action: At the command prompt, enter ifconfig to check if the TUN0 interface is down. If it is down, enter the etc/init.d/novell-sslvpn restart OR rcnovell-sslvpn restart command to restart the SSL VPN services.
Action: If you are using a 64-bit machine and have changed the TUN interface, check to make sure the interface is up. If it is down, enter the etc/init.d/novell-sslvpn restart OR rcnovell-sslvpn restartcommand to restart the SSL VPN services.