You should be an admin user in the Windows environment or root user in the Linux or Macintosh environment, or a user with the administrative or root user access.

If you are a non-admin or a non-root user and do not have admin or root user access, you must pre-install the client components. For more information on pre-installing the client components, see Preinstalling the SSL VPN Client Components in the NetIQ Access Manager 3.2 SP2 SSL VPN Server Guide.

You must have the recommended browser or operating software installed in your system. For more information, see Section 1.2, Client Machine Requirements.

If you are a standard user, make sure that the sudo command is enabled. For more information, see Section 3.5, Enabling the Sudo Command for Standard Users in the Mac OS.