8.17 iManager Plug-in Installation Hangs or Plug-ins Are Not Properly Installed

When you install iManager plug-ins, sometimes either the installation hangs or the plug-ins are not properly installed.

Work around

For iManager Standalone:

  1. Log out from iManager.

  2. Clear the browser’s cache.

    • For Internet Explorer, do the following:

      1. Click Tools > Internet Options. The Internet Options dialog box is displayed.

      2. Under the General tab, under Browsing history, click Delete.

    • For Firefox, do the following:

      1. Press Alt + F > > Select History.

      2. Click Clear Recent History.

      3. Select Cache and click Clear Now.

  3. Log in to iManager.

  4. Re-install the plug-ins.

For iManager workstation:

  • For Windows:

    1. Exit iManager.

    2. Browse for C:\Users\<username>\AppData\<Profile>\Mozilla\eclipse\Cache (the path varies depending on the configuration and OS).

    3. Delete all the data from the Cache directory.

    4. Restart iManager.

  • For Linux:

    1. Exit iManager.

    2. Browse for one of the following:

      • /root/.mozilla/eclipse/Cache (for root user)

      • /$HOME/.mozilla/eclipse/Cache (for non-root user)

    3. Delete all the data from the Cache directory.

    4. Restart iManager.