The
action allows you to specify the process requests your team members are not available to work on. During the time period when you or your team members are not available, any process requests of that type are forwarded to the delegate’s queue.You can specify availability for each process request individually or globally. You can only specify the availability for users who have delegates already assigned.
Click
in the group of actions.Click
to select a team for which you have been designated as a team manager.If you are a Provisioning Administrator or Provisioning Manager, you do not see the
box.The list of teams includes teams for which team managers are permitted to define availability (specified in the team definition), as well as teams for which the ability to define availability has been disabled. If the team definition does not permit team managers to define availability, the manager can still view availability settings defined for the team members by the administrator or by a manager of another team to which these users belong. However, the team manager cannot edit or delete these settings, view details for these settings, or create new availability assignments.
Click
.In the
selection box, type at least four characters of the user’s first name to select the user.Alternatively, use the
icon beside the selection box to select a team member. In this case, click the icon to open the Object Lookup window. Specify search criteria for the team member, click and select the team member.The availability settings for the selected team member, if any, are displayed.
To see details about a particular resource associated with an availability assignment, click the name of the resource:
The page then displays a pop-up window that provides information about the delegate assignment:
This information is particularly helpful in situations where the same resource name appears more than once in the availability settings list.
Click
The
button is enabled only for those teams for which team managers are permitted to define availability settings for team members.Specify the status by selecting one of the options in the
drop-down list:
Status |
Description |
---|---|
Available for ALL Requests |
This is the default status. It indicates that the team member is globally available. When this status is in effect, requests assigned to the team member are not delegated, even if there are delegates assigned. NOTE:If you change the status and then change it back to , any settings previously defined are removed. |
NOT Available for ANY Requests |
Specifies that the team member is not available for any process requests currently in the system. (This is also known as globally unavailable.) Choosing this status indicates that the team member is unavailable for each existing delegate assignment and changes the current status to .Assignments are effective immediately and last until the delegate assignment expires. NOTE:This setting does not affect availability for new assignments created after this point. |
NOT Available for Specified Requests |
When you select this option, you are prompted to specify the team member’s availability. (This is the same as clicking the button.) You’ll be prompted to specify:
During the time period when the team member is unavailable for a particular request, the user delegated to act on that request can work on it. |
Specify the time period when the team member is unavailable:
Specify when the time period begins by typing the start date and time in the
box, or by clicking the calendar and selecting the date and time.Specify when the time period ends by clicking one of the following:
Button |
Description |
---|---|
|
Indicates that this unavailability setting does not expire. |
|
Lets you specify the time period in weeks, days, or hours. |
|
Lets you specify the end date and time. You can type the date and time, or click the calendar and select the date and time from the calendar. |
Specify whether you want to send e-mail notifications to other users by filling in these fields:
Field |
Description |
---|---|
|
Indicates whether you want to send an e-mail message to notify one or more users of this availability assignment. |
|
Specifies which users should receive e-mail notifications: Selective: Allows you to send e-mail notifications to any users you select, including users who are not on the team. |
Select one or more requests in the
list box, then click .On this page, you select the types of requests that the team member does not accept during the unavailable period. This has the effect of delegating these requests to other users.
Each request you add is included in the
list box.If you add multiple requests for this time period, each request is treated as an individual object that can be edited separately.
To indicate that this availability setting applies to all request types, click
instead of selecting the request types individually.The
check box is only available when the type of request for the delegate assignment is set to .To remove a request from the list, click
.Click Submit to save your changes.