14.4 Issue: MSGW Driver is Missing from Identity Vaults Screen
If you see that the Managed System Gateway Driver is missing from the Identity Vaults screen in the Identity Reporting Module, look at the following list of possible causes:
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The Managed System Gateway driver has not been configured and deployed.
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The Data Collection Service driver is not configured to register the Managed System Gateway driver.
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The Data Collection Service driver is not running or cannot connect to the reporting module. The connection may fail if the account that the Data Collection Service driver is configured with does not have sufficient privileges, or if the reporting connection information is wrong in the Data Collection Service driver.
Here are some troubleshooting tips:
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Verify in iManager that the Managed System Gateway driver is configured and deployed to the Identity Vault.
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Verify that the Data Collection Service driver settings are correct:
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In iManager or Designer, verify that the Data Collection Service state is .
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In Designer, verify that the Managed System Gateway driver parameter section of the Data Collection Service driver is set to register the Managed System Gateway driver.
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Verify that the reporting connection information is correct in the Data Collection Service driver configuration. Check the connection URL, account, and password:
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