Your Novell representative will work through any set up and configuration problems with you. In the meantime, here are a few things to try if you encounter problems.
Issue |
Suggested Actions |
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You want to modify the User Application configuration settings made during installation. This includes configuration of such things as:
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Run the configuration utility independent of the installer. On Linux and Solaris, run the following command from the installation directory (by default, /opt/novell/idm): configupdate.sh On Windows, run the following command from the installation directory (by default, c:\opt\novell\idm): configupdate.bat |
Exceptions are thrown when application server starts up, with a log message port 8180 already in use. |
Shut down any instances of Tomcat (or other server software) that might already be running. If you decide to reconfigure the application server to use a port other than 8180, remember to edit the config settings for the User Application driver. |
When the application server starts, you see a message that no trusted certificates were found. |
Make sure that you start application server by using the JDK specified in the installation of the User Application. |
You can’t log into the portal admin page. |
Make sure that the User Application Administrator account exists. Don’t confuse this with your iManager admin account. They are two different admin objects (or should be). |
You can log in as admin, but you can’t create new users. |
The User Application Administrator must be a trustee of the top container and needs to have Supervisor rights. As a stopgap, you can try setting the User Application Administrator’s rights equivalent to the LDAP Administrator’s rights (using iManager). |
You encounter keystore errors when starting the application server. |
Your application server is not using the JDK specified at the installation of the User Application. Use the keytool command to import the certificate file: keytool -import -trustcacerts -alias aliasName -file certFile -keystore ..\lib\security\cacerts -storepass changeit
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E-mail notification was not sent. |
Run the configupdate utility to check whether you supplied values for the following User Application configuration parameters: E-Mail From and E-Mail Host. On Linux or Solaris, run this command from the installation directory (by default, /opt/novell/idm): configupdate.sh On Windows, run this command from the installation directory (by default, c:\opt\novell\idm): configupdate.bat |