7.2 Password Challenge Response

Challenge questions are used to verify your identity during login when you have forgotten your password. If the system administrator has set up a password policy that enables this feature for you, you can use the Password Challenge Response page to:

To use the Password Challenge Response page:

  1. On the Identity Self-Service tab, click Password Challenge Response in the menu (under Password Management).

    The Password Challenge Response page displays. For example:

  2. Type an appropriate response in each Response text box (they are all required), or use your previously stored response. When Use Stored Response is selected, the challenge answers, including the labels, are not shown. In addition, user-defined challenge questions are disabled.

    Make sure you specify responses that you can remember later.

  3. Specify or change any user-defined questions that are required. You may not use the same question more than once.

  4. Click Submit.

    After you save the challenge responses, the User Application displays a message indicating that the challenge responses were saved successfully and displays the challenge response screen again with "Use Stored Response?" selected.