34.9 Troubleshooting Other Issues

The following lists the issues you might encounter and the suggested actions for working on these issues. If the problem persists, contact your NetIQ representative.

Issue	Suggested Action
When FIPS is enabled in the Identity Manager engine, password validation fails for FIPS-enabled Identity Vault/eDirectory when attempting to connect to the Identity Console.	Navigate to the Identity Console directory and run this file: ./identityconsole_install and further follow from step 5 of the procedure of Performing an Interactive Installation in OpenText™ Identity Console CE 24.4 (v1.9) Installation Guide.

Issue

Suggested Action

When FIPS is enabled in the Identity Manager engine, password validation fails for FIPS-enabled Identity Vault/eDirectory when attempting to connect to the Identity Console.

Navigate to the Identity Console directory and run this file:

./identityconsole_install

and further follow from step 5 of the procedure of Performing an Interactive Installation in OpenText™ Identity Console CE 24.4 (v1.9) Installation Guide.