21.7 Troubleshooting 502 Bad gateway while loading the forms in Azure deployment

The following table lists the issues you might encounter and the suggested actions for working on these issues. If the problem persists, contact your NetIQ representative.

Issue	Suggested Actions
After deploying the IDM 4.8 components on Azure environment. In IDM dashboard, when you click on helpdesk ticket or when you try approve any task you might see the following error. 502 - Web server received an invalid response while acting as a gateway or proxy server.	Perform the following steps to resolve this issue: Navigate to Nginx\conf location in your system. For example, C:\NetIQ\Common\Nginx\conf In the nginx.conf file, Add the error_page 404 =200 /404.html below this line error_page 502 /502.html;. Set the proxy_intercept_errors off; to proxy_intercept_errors on;. From Services.msc, restart NetIQ Nginx Service.

Issue

Suggested Actions

After deploying the IDM 4.8 components on Azure environment. In IDM dashboard, when you click on helpdesk ticket or when you try approve any task you might see the following error.

502 - Web server received an invalid response while acting as a gateway or proxy server.

Perform the following steps to resolve this issue:

Navigate to Nginx\conf location in your system.

For example, C:\NetIQ\Common\Nginx\conf
In the nginx.conf file,
1. Add the error_page 404 =200 /404.html below this line error_page 502 /502.html;.
2. Set the proxy_intercept_errors off; to proxy_intercept_errors on;.
From Services.msc, restart NetIQ Nginx Service.