Issue: Workflows with role request activity fail in Identity Manager 4.8.2. The following error is reported: Error while processing the external application request. It happens when you change the default IDMProv deployment context to a custom context. This error is also seen in workflows that contain resource request activity. (Bug 286037)
Workaround: NetIQ recommends using the default IDMProv deployment context.
If you do encounter the error, you can resolve it by changing the deployment context back to IDMProv using either of the two methods listed below:
Set the portal.context property to IDMProv in the ism-configuration.properties file, or
Launch configupdate.sh from the /opt/netiq/idm/apps/configupdate/ directory of the Identity Applications, select the Change RBPM Context Name check box in User Application > Miscellaneous, and make sure that the RBPM Context Name is set to IDMProv.