16.5 Client Helpdesk Settings

For each client, you can setup a Helpdesk to assist their users.

  1. Specify Helpdesk Name.

  2. Specify the Email Address of the helpdesk.

  3. Specify the Contact Number of the helpdesk.

  4. Click Add to add more contact numbers.

  5. Enable Show in Footer to display the helpdesk information in the footer of user’s page.

  6. Enable Show in Request History to display the helpdesk information in the Request History page.

  7. Enable Show in Menu to display the helpdesk information in the Dashboard menu.

  8. Provide Access Rights to the selected users for the following Helpdesk resources:

    Organization Chart Access

    Selected users can view the organization chart of respective client.

    Group Access

    Selected users can view groups of respective client.

    Reassign Access

    Selected users can reassign the user’s tasks to the approver’s managers.

    NOTE:You can configure Managers Hierarchy in Customization, this helps the helpdesk users to reassign the user’s tasks to the managers of the specified level, if necessary.

    Teams Access

    Selected users are allowed to view teams and team members configured for respective client.

    History Access

    Selected users can view request history of any user of respective client.

    User Catalog Access

    Selected users can view details of any user of respective client.