Driver is not starting or connecting to Epic
Validate that the WSDL address entered in the Subscriber Settings is correct
Validate that the firewall ports are open to allow access Epic
Validate that the Authentication ID is in the format EMP:<ID> (i.e. EMP:BSMITH)
Ensure that the driver is fully activated. For more information, see Activating the Driver.
User update is failing
If a user record is locked (i.e. open in Epic Hyperspace) the driver will not be able to update the user. There is an error reported in the driver trace.
Is there a policy trying to do a remove value instead of a remove all values? Remove value operations are not supported on the driver, remove all values must be used.
Error “INVALID-CLIENT-ID details: Provided client ID is invalid” in trace
Ensure that the driver is fully activated. For more information, see Activating the Driver.