17.5 Troubleshooting Installation and Uninstallation

The following table lists the issues you might encounter and the suggested actions for working on these issues. If the problem persists, contact your NetIQ representative.


Suggested Actions

The silent installation process does not check for the system requirements when the silent properties file is created. During silent installation, the log file displays an error message stating that the system requirements are not met.

When you encounter this issue, manually add the IS_SYSTEM_CHECK_DONE parameter in the silent.properties file. To skip the system requirement check, set the value for the IS_SYSTEM_CHECK_DONE parameter to 1.

When you uninstall and reinstall Identity Applications or Identity Reporting, the configuration process fails when setting up database users and schema. This issue is observed when you perform a typical configuration during the re-installation of the component.

When you are reinstalling the Identity Applications or Identity Reporting component, you must perform a custom configuration.

Uninstallation process reports as incomplete but the log file shows no failures.

The process failed to delete the netiq directory that contains the installation files by default. You can delete the directory if you have removed all NetIQ software from your computer.