5.1 Request Permission(s)

When you request a permission, you must specify a reason for the request. You can also specify the date that you need the permission to begin or expire.

You can request permissions in the following ways:

  • Select one of the Featured Items. You cannot make this request on behalf of another person.

    NOTE:By default, Helpdesk Ticket permission appears in the Featured Items category. You can raise a helpdesk ticket using this permission.

  • Request several permissions at once.

  • Request a permission that is not among the Featured Items.

  • Perform the request on behalf of someone else.

To request permissions:

  1. (Conditional) To choose a permission from Featured Items category, select the permission.

  2. (Conditional) To choose a non-featured request or to request several permissions, complete the following steps:

    1. Select New Request.

    2. (Conditional) To request access on behalf of other individuals, select Others, then specify the individual(s).

    3. For Permissions, type the name or description matching the permission.

      NOTE:To raise a helpdesk ticket, search Helpdesk Ticket in the Permissions list.

    4. In the displayed list, select the permission(s) that you want.

  3. Specify a reason for the request.

  4. (Conditional) If you are requesting a role permission, specify the Effective Date and Expiration Date for the permission.

  5. (Conditional) If you are requesting a resource permission, specify the Expiration Date for the permission.

    NOTE:You can specify the Expiration Date only for the resources that have enabled expiration option. Administrators can enable expiration for the resources.

  6. (Conditional) If required, specify additional information related to the request:

    Secondary forms

    Some permissions might have secondary forms that you must complete as part of the request. For example, when requesting a laptop computer, you might need to specify the default operating system or graphics requirements.

    Justification for conflicting roles

    Your organization might have two or more roles that could create security problems when assigned to the same individual. If these types of roles exist, administrators create a separation of duties (SoD) rule to constrain users from gaining access. If you request one of these roles while already having a conflicting role or you request two or more conflicting roles, the application displays an SoD warning and requires you to justify the request.

  7. Select Request.