1.5 Understanding Tasks

Tasks page allows you to approve or deny actions for the tasks listed. By default, it lists all the Self tasks. You can view others tasks with an appropriate role. If you want to list the tasks of others, click Others.

  • You can search your tasks using Reassigned Tasks, Returned Tasks, or Delegated Tasks filters. Using Delegated Tasks filter for the Self option displays only the tasks that are delegated to you.

  • If you are an administrator, you can also filter tasks using Assigned to me, Recipient as me filter.

  • If you are searching others tasks you can use Returned Tasks, Reassigned Tasks, or Delegated Tasks filter. Using Delegated tasks filter for Others shows all the tasks that are delegated to other users in the system.

  • You can also refine your task search based on tasks occurred in the system:

    1. Select .

    2. (Conditional) To see the tasks created for a certain period, specify the period in Weeks, Days, or Hours.

    3. (Conditional) Specify the task status that you wish to filter.

    4. Click Filter.

  • If you are a helpdesk user, you can use Helpdesk Tasks filter to see the refined list. To manage helpdesk task, see the Dashboard help.

For more information about managing tasks, see Section 6.0, Managing Your Tasks.