Before accessing the Dashboard or any of the other identity applications, review the following considerations:
You must enable cookies and enable JavaScript* in your Web browser.
When using Internet Explorer, you should set at least Medium privacy level. You should also select the Every time I visit the webpage option under Tools > Internet Options > General, Browsing History > Settings > Check for newer versions of stored pages. If you do not have this option selected, some of the buttons may not be displayed properly.
If you have previously accessed the Identity Manager User Application, you may be able to use the same user name and password to access the Dashboard.
You cannot access the identity applications using an account that includes any of the following characters in the name:
\ /, * ? . $ # +
If you cannot log in, you can click Forgot password. For more information, see If You Forget Your Password.
If you see a different first page when accessing the Identity Manager user interface, it’s typically because the application has been customized for your organization. As you work, you might find that other features of the identity applications have also been customized.
If this is the case, you should check with your system administrator to learn how your customized identity applications differ from the default configuration described in this guide.