61.3 Troubleshooting Login

The following table lists the issues you might encounter and the suggested actions for working on these issues. If the problem persists, contact your NetIQ representative.

Issue

Suggested Actions

User is unable to login in large scale environment (>2 million objects)

Add an index for mail(Internet Mail Address) attribute with the rule set as Value in both eDirectory master and replica servers.

When you sign out from Identity Applications page, SSPR shows an error 5053 ERROR_APP_UNAVALIABLE.

Ignore this error. It does not cause any functionality loss.