10.1 Troubleshooting the SAP User Management Fan-Out Driver

Viewing driver processes is necessary to analyze unexpected behavior. To view the driver processing events, use DSTrace. You should only use it during testing and troubleshooting the driver. Running DSTrace while the drivers are in production increases the utilization on the Identity Manager server and can cause events to process very slowly. For more information, see Viewing Identity Manager Processes in the NetIQ Identity Manager Driver Administration Guide.

10.1.1 The Account Tracking Feature Does Not Work Properly for the Existing Users

If you are using the Account Tracking feature in Fan-out configuration with Identity Manager 4.0.2 or earlier versions, the DirXML-Accounts attribute of the existing users might contain incomplete account tracking information.

For a proper functioning of the Account Tracking feature,

  1. Delete the DirXML-Accounts attribute of the existing users.

  2. Apply the SAP User Management Driver 4.0.2 Patch 1.

  3. Migrate the users to the SAP system to create new account tracking information.

10.1.2 Error Occurs When Uninstalling the Driver

If you have installed the SAP User Management Fan-Out driver on a server that does not have a Java Virtual Machine (JVM) installed on it, you receive the following error when trying to uninstall the driver.

No Java virtual machine could be found from your PATH
environment variable. You must install a VM prior to
running this program.

The problem only occurs if you install the SAP User Management Fan-Out driver on a server that does not have Identity Manager or the Remote Loader installed on it.

The workaround is to install the driver on a server with Identity Manager or the Remote Loader, or install the JVM and add the installation location to the PATH variable.

Linux/UNIX: To add the JVM to the PATH variable:

  1. From a command line, enter export PATH=<JAVA-HOME-PATH>/bin/:$PATH.

  2. Run the uninstall script for the Identity Manager drivers for SAP, where the JAVA-HOME-PATH is the Java or JRE installation location.

Windows: To add the JVM to the PATH variable, use the following command:

"Uninstall NetIQ Identity Manager Drivers for SAP.exe" LAX_VM "<JAVA-HOME-PATH>\bin\java.exe"

For information about uninstalling the driver, see Uninstalling Identity Manager Components in the NetIQ Identity Manager Setup Guide.