Diagnostic log files help in investigating and troubleshooting issues. You can collect diagnostic logs from Identity Intelligence, Transformation Hub, and operating system.
To collect the logs:
Log in to the CDF master node as root.
Change to the directory where Identity Intelligence is installed:
Alternatively, if you have installed manually, you can find the support_utils script in the location where you extracted the Identity Intelligence installer. For example, /opt/identityintelligence-x.x.x.x.
Execute the script to generate logs:
If you want to collect the operating system logs, specify Y to install the sos package. Otherwise, specify N.
The sos package is required to generate the operating system logs. Installation of the sos package is a onetime activity.
Specify the password to encrypt the output file.
The encrypted log file is stored in the location:
To view the logs, you must decrypt the file as follows:
Change to the directory where the log file is stored.
Execute the command:
dd if=<log_file_name> | openssl aes-256-cbc -md sha1 -d -k <Encrypt-Password> | tar zxf -
dd if=identityintelligence-support-util-20200707043015.aes | openssl aes-256-cbc -md sha1 -d -k <Encrypt-Password> | tar zxf -