27.0 Collecting Diagnostic Logs

Diagnostic log files help in investigating and troubleshooting issues. You can collect diagnostic logs from Identity Intelligence, Transformation Hub, and operating system.

To collect the logs:

  1. Log in to the CDF master node as root.

  2. Change to the directory where Identity Intelligence is installed:

    cd /opt/identityintelligence

    Alternatively, if you have installed manually, you can find the support_utils script in the location where you extracted the Identity Intelligence installer. For example, /opt/identityintelligence-x.x.x.x.

  3. Execute the script to generate logs:


  4. If you want to collect the operating system logs, specify Y to install the sos package. Otherwise, specify N.

    The sos package is required to generate the operating system logs. Installation of the sos package is a onetime activity.

  5. Specify the password to encrypt the output file.

    The encrypted log file is stored in the location:


    For example:


  6. To view the logs, you must decrypt the file as follows:

    1. Change to the directory where the log file is stored.

      For example:

      cd /opt/support_util/20200707043015

    2. Execute the command:

      dd if=<log_file_name> | openssl aes-256-cbc -md sha1 -d -k <Encrypt-Password> | tar zxf -

      For example:

      dd if=identityintelligence-support-util-20200707043015.aes | openssl aes-256-cbc -md sha1 -d -k <Encrypt-Password> | tar zxf -