Occasionally, access requests can fail. For example, if OSP is configured for HTTPS, but the server where the request workflow is running does not have the proper certificate in the cert store to be able to communicate with, the request will fail. After you have fixed the issue, you can retry the failed request item.
In the Access Request interface, select Request > My Requests.
Check the error message for information about the request item with Approval Failed status.
Fix the issue or contact your system administrator to fix the issue.
After the issue is fixed, click Retry.