6.7 Configuring the Mail Server for Notifications

Identity Governance can notify users of tasks in their queue. To guarantee delivery of email notifications, you must have an ActiveMQ messaging server. If you do not use ActiveMQ, Identity Governance sends the notification once, regardless of success or failure of delivery.

You can also configure Identity Governance to send reminders of tasks, based on the escalation timeout setting. For more information, see Creating and Modifying Review Definitions in NetIQ Identity Governance Administrator Guide.

When Identity Governance sends an email, the application queries the preferred language of the target user. If Identity Governance supports that language, the email is delivered in the preferred language. Otherwise, the emails use the default language for the system. You can customize the content in the emails. For more information, see Customizing the Email Notification Templates in NetIQ Identity Governance Administrator Guide.

To configure the mail server for notifications:

  1. In the Identity Governance Configuration Utility, select Workflow Settings.

  2. Under Notification System, specify the settings for the mail server.

  3. Select Save.

  4. (Conditional) To ensure guaranteed delivery of the notifications by using ActiveMQ, complete the following steps:

    1. Select Enable persistent notification message queue.

    2. Enter the settings for the JMS broker.

    3. (Optional) To use TLS/SSL protocol for messaging, select SSL and then specify the keystore settings.

    4. Select Save.

    5. Navigate to the installation directory for ActiveMQ. For example, .

      • Linux: /opt/netiq/idmapps/apache-activemq-x.x.x

      • Windows: c:\netiq\idmapps\apache-activemq-x.x.x

    6. Copy the activemq-all-x.x.x.jar file.

    7. Navigate to the installation directory for the Tomcat server supporting Identity Governance. For example, .

      • Linux: /opt/apache-tomcat-x.x.xx

      • Windows: c:\ProgramFiles\apache-tomcat\x.x.xx

    8. In the lib directory of the Tomcat installation, paste the activemq-all-x.x.x.jar file.

    9. Restart Tomcat after copying the activemq-all-x.x.x.jar file. For examples, see Stopping, Starting, and Restarting Tomcat.

  5. (Optional) To change the text in the email notifications, see Customizing the Email Notification Templates in NetIQ Identity Governance Administrator Guide.