Occasionally, access requests may fail. For example, if OSP is configured for HTTPS, but the server where the request workflow is running does not have the proper certificate in the cert store to be able to communicate with it, then the request item will fail. Once you have fixed the issue, instead of requesting access again, you can retry the failed request item.
To restart a failed access request:
Select Request > My Requests.
Check the error message for information about the request item with Approval Failed status.
Fix the issue or contact your system administrator to fix the issue.
Once the issue has been fixed, click Retry.