33.3 Requesting Access and Viewing Timeline

Under Request, you can:

  • View and refresh a list of your requests, their current status, and a timeline showing details of the request, approval, and fulfillment events

  • View and request application access, application permission, or access profile recommended for you or a user you are authorized to request permissions for

  • Browse and request application access, application permission, or access profile for you or a user you are authorized to request permissions for

NOTE:Dynamic resources, a specific type of permission, might require additional input. For example, if the dynamic resource is a phone, you might have to select a phone model.

To view a list of your requests, their status, and timeline:

  1. Select Request > My Requests.

    HINT:Requests which violate SoD policies will have a warning icon next to the request name. Click on the icon to view violated SoD policies.

  2. Use Search to filter the requests and the page control (if shown) to page through them.

  3. Select a request item status to view and collapse the timeline of underlying events associated with the request, including fulfillment information.

    NOTE:Select Refresh icon next to My Requests to refresh the status. Do not refresh the browser as it might require you to re-login or lead to an error condition.

If the Identity Governance administrators have created and assigned business roles in your environment, you might see recommended items to request. Business role assignments determine these recommended items. You can also browse other items that you can request for yourself or others.

To view and request items:

  1. Select Request > Recommended.

  2. (Optional) Use Search to filter the recommended items and the page control (if shown) to page through them.

    NOTE:Business role assignments determine these recommended items. If in your environment, Identity Governance administrators have not created and assigned business roles, you might not see any recommended items to request.

  3. (Conditional) If there are recommended items, for example applications or access profiles, select an item, enter a reason, and select Add to request. Repeat this to add more items.

  4. (Conditional) If you have rights to request on behalf of others:

    1. Select the current user to change who you are requesting for.

    2. Select an item, enter a reason, and select Add to request. Repeat this to add more items.

    3. (Optional) Select a different user to review and request items for that user.

  5. Select Request > Browse.

  6. On the Applications tab, select an application to expand the items to request.

  7. Select the application to request login access to the application or select individual permissions, review SoD violation if any, enter a reason, and select Add to request.

  8. On the Access Profiles tab, select an access profile (technical role) to request multiple permissions in a single step, enter a reason, and select Add to request.

  9. (Optional) Select a different user to review and request items for that user.

  10. After you have requested items for all users, select the cart to submit your choices.

    NOTE:Selecting X next to a request in the shopping cart immediately removes the request from the cart but does not submit the request.

When you review permissions available to request, items have the following icons signifying the state of the item:

Shopping cart

Item has been requested and is in the shopping cart, but the request has not been submitted.

Lock

Item needs approval after being requested.

Clock

Item has been requested and is in progress awaiting fulfillment or approval.

Check mark

User already owns item.