29.1 Creating a New Work Order

To create a new work order, perform the following steps:

  1. Click the Work Order option from the Identity Console landing page.

  2. Click the icon to create a new work order.

  3. Specify a name for the work order, then click OK.

    The name is used for the WorkOrder object’s name in the Identity Vault.

  4. Fill in the following fields:

    Status: The status of a new work order can be either Pending or On Hold. Normally, work order status is Pending. You can stop a work order by selecting On Hold. After a work order has been processed, the resulting work order status appears in this field.

    Due Date: You can choose to have the driver do the work order immediately or schedule the work order. To schedule a due date, click the calendar icon. Use the calendar to choose the date. Use the arrows to select the month, year, and time.

    Repeat Work Order: Select this option to have the work order processed multiple times. Specify the time interval by choosing the number of weeks, days, hours, or minutes before the work order is to be repeated. The work order stops repeating on the delete date unless it is manually deleted, edited, or the driver sends back an error message.

    Delete Date: Use the calendar control to select a date to delete work orders that have been configured. Work orders with an error status are not deleted unless you select Delete Work Order Even if the Work Order Has an Error.

    Dependent Work Orders: When you create a new work order, you can make it dependent on one or more work orders. Click to browse for and select dependent work orders. To remove a work order from the list, select the work order, then click .

    Type: Use this field to specify a work order type. The driver does not change this attribute. The attribute is passed through to the WorkToDo object when the work order is processed.

    Work Order Number: A unique work order number. This value can be assigned by a corporate work order system other than NetIQ eDirectory, such as a work order database.

    Contact Information: Contact information for the person responsible for the work order.

    Work Order Processing Log: After a work order has been processed, the driver logs the results of the work order, including the status, in this field. This allows you to check the work order's current status and identify any problems the driver encountered while attempting to configure the work order.

    The work order's status attribute remains pending until the work order is processed. The work order is processed when the due date has expired. The driver reports the processing results by setting the status attribute to Configured, Warning, or Error. If the work order is On Hold, it ignores the work order.

    • Pending: The driver is waiting for the due date to complete the work order.

    • Configured: The work order has been successfully processed.

    • Error: The driver was unable to perform the work order.

    • Warning: There is a warning regarding the work order. For example, if the work order has a dependent work order with a later due date, the driver sends a warning.

    Description: The work order description.

    Work Order Content: The data in this field is used by the driver’s rules to process the work order. For example, it might be the XML that the Command Transformation uses to process the work order.