D.2 Troubleshooting the Configuration Issues

The following table lists the issues you might encounter and the suggested actions for working on these issues. If the problem persists, contact your OpenText representative.

Issues

Suggested Actions

Loopback Referrals Are Returned By a Directory Server

When OpenText eDirectory is configured to listen on loopback addresses, the loopback addresses are stored and returned to the clients when they perform searches and other operations. The referrals are not applicable to the clients that attempts to connect from the machines other than the server. Therefore, the clients fail to connect by using those loopback referrals. However, the other referrals returned by the server still work for the clients.

Trying to connect to each loopback referrals and then choosing the correct referrals could affect the performance of the clients.

Tree Name Lookup Failed: -632 Error While Configuring OpenText eDirectory 9.0 on Linux

While configuring OpenText eDirectory 9.0 on Linux, you might get the Tree name lookup failed: -632 error. To resolve this, perform the following steps:

  1. After installing the SLP package, ensure that you manually start SLP as follows:

    /etc/init.d/slpuasa start

  2. After uninstalling the SLP package, ensure that you manually stop SLP as follows:

    /etc/init.d/slpuasa stop

Adding an EBA Enabled Secondary Server to a non- EBA Enabled Server Results in Configuration Failure

To workaround this issue, first configure the secondary server without EBA settings, and then upgrade to EBA using the EBA configuration settings.

Excluding the DIB directory from Backup or Antivirus Processes

After installing OpenText eDirectory, you should configure your environment to exclude the DIB directory on your OpenText eDirectory server from any antivirus or backup software processes. If you do not exclude the DIB directory from processes of this type, you may encounter corrupted DIB files or -618 FFFFFD96 INCONSISTENT DATABASE errors.

Use the OpenText eDirectory Backup Tool to back up your DIB directory. For more information about backing up OpenText eDirectory, see Backing Up and Removing Roll-Forward Logs in the OpenText™ eDirectory CE 24.4 (v9.3) Administration Guide.

IP AG Certificate Does Not Get Created on SLES 11 64-Bit Platform

Consider a scenario where OpenText eDirectory 9.0 has both IPv4 and IPv6 configured and only one of the them (for example, IPv4) has an entry in the /etc/hosts file, and the other interface is accessible from a remote machine. If you configure OpenText eDirectory to listen on both the IPs, the IP AG certificate is generated only for the IP that is listed in the /etc/hosts file. In this example, it is generated for IPv4

Default Instance Path for Multiple Instances.

While you configure the second instance of OpenText eDirectory on your host, you are prompted for the default path.

Select a different path and proceed.

ndsconfig Utility Displays Error While Configuring eDirectory as Non-root User

  • Group edirAdmin set failed

  • WARNING: Unable to set permission on directory

  • Checking if server is ready to service requests

A user might encounter these errors while installing or upgrading OpenText eDirectory 9.2.5 or later version, if any the following conditions is true:

  • If the edirAdmin user group is missing from OpenText eDirectory.

  • The user is not a member of the edirAdmin user group.

To troubleshoot this issue, the administrator must first create the edirAdmin user group manually, then add the user to this group.

On the server where OpenText eDirectory is installed, open a terminal and run the following commands:

  • To add the edirAdmin group, run groupadd edirAdmin

  • To add a user to the edirAdmin group, run usermod -a -G edirAdmin <username>

    Where <username> is the name of the user. For example, to add the user John to the edirAdmin group, you must execute the command:

    $ usermod -a -G edirAdmin john

NOTE:Before adding the user to the edirAdmin user group, the administrator must ensure that the user is not logged in through any terminal session. After adding, the user can login and configure OpenText eDirectory using the ndsconfig utility.