H.2 Troubleshooting OpenText iMonitor

Browsing for Objects Containing Double-Byte Characters in iMonitor

When using OpenText iMonitor to browse an OpenText eDirectory tree for objects, an object with double-byte characters in the name might not correctly hyperlink to the object properties.

Agent Health Check on a Single-Server Tree

The Agent Health check feature in OpenText iMonitor shows a Warning icon in the Results column when run on a single server tree because of the Perishable Data status. This does not mean that the tree is not healthy or that the Agent Health check is not working as designed. Perishable Data indicates the amount of data that has not yet been synchronized to at least one replica. A single server tree, by its nature, means that the data is always at risk for catastrophic failure because there is no other place that the data is replicated. If you lose the hard disk, you lose the data.

If you don't want to view health check warnings about Perishable Data or Readable Replica Counts on your single server tree, you can turn off these health checks by editing the ndsimonhealth.ini file to change the following entries:

perishable_data-active: OFF

and

ring_readable-Min_Marginal: 1 or ring_readable-active: OFF

This turns off the warnings for Readable Replica Count and Perishable Data.

OpenText iMonitor Report Does Not Save the Records for Each Hour

The custom reports feature in OpenText iMonitor is designed to place the URL specified by the user into the saved report (the saved HTML file) when the custom report is created. That means that when you open a saved custom report that has been run, you see the live (current) data instead of the data captured by the URL at the time the custom report is run. This issue will be resolved in a future release of OpenText iMonitor.

Creation and Modification Time Stamps

Because Linux platforms do not maintain the creation time of a file, OpenText iMonitor shows both the creation and modification times to be the same.

Run Report Screen Layout Not Aligned on OpenText iMonitor

The navigation and assistant frames appear twice on Linux.

To work around this problem, refresh the page.

OpenText iMonitor Displays Error -672

  • Linux: OpenText iMonitor displays error -672 if dsdump tool is running in parallel with OpenText iMonitor. To resolve this issue, exit the dsdump tool, before starting iMonitor.

  • Windows: OpenText iMonitor displays error -672 if the dsbrowse or dsedit tool is running in parallel with OpenText iMonitor. To resolve this issue, exit the dsbrowse and dsedit tool before starting OpenText iMonitor.

OpenText iMonitor Displays Error -702

If you assign a Group Entry ACL rights to an user object, OpenText iMonitor displays an error message while validating the entry after upgrading the eDirectory server.

You must manually update the value for ValidACLFlags in the ndsimonhealth.conf file and restart the OpenText eDirectory server.

Time Stamps Displayed in Hexadecimal Format

If you set a Time syntax attribute with a value prior to January 1, 1970, OpenText iMonitor displays the time stamp for the attribute in hexadecimal format instead of in standard date/time format. OpenText iMonitor displays all attributes with values after January 1, 1970, in date/time format.

Issue with OpenText iMonitor Trace Configuration in Internet Explorer 11

Trace configuration in OpenText iMonitor does not work in Internet Explorer 10.

To work around this issue, launch Internet Explorer 10 in compatibility mode and OpenText iMonitor address to the list of Trusted Sites, then restart the browser.