J.1 Troubleshooting XDAS

Keep in mind the following information when you install Novell XDAS:

Error While Initializing the XDAS Module

Possible Cause: You cannot connect to the server IP or the port number mentioned in xdasconfig.properties file when you initialize the XDAS module. It displays the following message:
log4cxx: Could not instantiate TCP Socket to <IP>. All logging will FAIL. 

log4cxx: IO Exception : status code = 111 
Action: To work around this issue,
  1. Check whether the sever IP or the port number given in the xdasconfig.properties file is correct.

  2. Check whether the remote server is reachable and is accepting the connection on the given port.

  3. Reload the xdasauditds module.

The TCP connection is lost

Possible Cause: If the remote server is not reachable or does not accept connection on the given port, the following error is displayed:
log4cxx: Detected problem with TCP connection to <IP>. All logging will FAIL. 

log4cxx: IO Exception : status code = 32 
Action: To work around this issue:
  1. Check whether remote server is reachable and is accepting the connection on the given port.

  2. Reload the xdasauditds module.

The SSL certificate file issue

Possible Cause: The SSL certificate file is either not valid or not present at the given location in the xdasconfig.properties file. The following error is displayed:
log4cxx: could not load verify locations for SSL 
Action: To work around this issue,
  1. Specify the absolute path to a valid certificate file.

  2. Reload the xdasauditds module.

The network connection to the remote server is lost

Source: The following error is displayed:
log4cxx: SSL write failed for <IP>. All logging will FAIL. 
Action: To work around this issue,
  1. Check whether remote server is reachable and is accepting the connection on the given port.

  2. Reload the xdasauditds module.

The SSL connection has failed

Possible Cause: The SSL connection fails because either the TLS/SSL handshake fails or a connection failure occurs. The following error message is displayed:
log4cxx: SSL Connect Failed to <IP> 
Action: To work around this issue,
  1. Check whether remote server is reachable and is listening on the given port.

  2. Check whether the certificate is valid.

  3. Reload the xdasauditds module.