You can reduce help desk costs by setting up self-service so users can recover from forgotten passwords or reset their passwords while viewing the rules you have specified in the password policy.
You manage the policy for Password Self-Service by using one of the following:
iManager
Most of this chapter describes how to manage password self-service using iManager.
Identity Manager User Application
For information on managing password self-service with the Identity Manager User Application, see “Using the Identity Self-Service Tab” in the NetIQ Identity Manager Roles Based Provisioning Module 4.0.1 User Application User Guide.
Users access the Password Self-Service features by using one of the following:
iManager 2.0.2 portal
The Password Self-Service features were removed from iManager 2.6 and later, so in order for users to use the self-service features, you must have a server running iManager 2.0.2. Users go to this server's portal (https://www.my_iManager_server.com/nps by default) to access the self-service features.
Identity Manager User Application portlet
For information on using password self-service with Identity Manager User Application, see “Using the Identity Self-Service Tab” in the NetIQ Identity Manager Roles Based Provisioning Module 4.0.1 User Application User Guide.
Novell Client
For information on using password self-service with the Novell Client, see “Using Forgotten Password Self-Service” in the Novell Client for Windows Administration Guide.
Virtual Office
Virtual Office is no longer supported by NetIQ. For information on using password self-service with Virtual Office, see the Novell Open Enterprise Server Virtual Office Configuration Guide.