4.4 Management Tasks for Shared Mailboxes

Shared mailboxes are useful to Helpdesk administrators and technical support staff, because all responses can be configured to go into a single mailbox that multiple users can access. The mailbox must be in a DRA managed domain with the Exchange Policy enabled, and you must have powers delegated to you to manage shared mailboxes.

When you create a shared mailbox, there are two types of permissions you can delegate to users: Send As and Full Access. Send As provides permission to read and send emails. You can delegate permissions to both user and group objects. You can also specify delivery restrictions, delivery options, storage limits, folder permissions, and several other options in the object’s properties.

Shared mailbox management is only supported in the Web Console.

Create a shared mailbox: You can create shared mailboxes in the managed domain or managed subtree.
Move a shared mailbox to another container: You can move a shared mailbox to another container, such as an OU, in the managed domain or managed subtree.
Move a shared mailbox to another mailbox store: You can move a shared mailbox to another mailbox store.
Clone a shared mailbox: By cloning a shared mailbox, you can quickly create other shared mailboxes with similar properties.
Rename a shared mailbox: You can rename shared mailboxes in the managed domain or managed subtree. Changing the user logon name also changes the name of the mailbox associated with the user account.
Delete a shared mailbox from a container: You can delete a shared mailbox from a managed domain or managed subtree. If the Recycle Bin is disabled for that domain, deleting a shared mailbox permanently removes it from the Active Directory. If the Recycle Bin is enabled for that domain, deleting a shared mailbox moves it to the Recycle Bin.
Delete a shared mailbox: You can delete a shared mailbox in the managed domain or managed subtree. Deleting a shared mailbox also deletes all messages in the mailbox.
Restore a deleted shared mailbox: You can restore a shared mailbox that was deleted if the Recycle Bin from that domain is enabled.
Create an archive shared mailbox: You can create archived shared mailboxes in the managed domain or managed subtree.
Delete an archive shared mailbox: You can delete archived shared mailboxes in the managed domain or managed subtree.
Modify shared mailbox properties: You can modify the properties of shared mailboxes in the managed domain or managed subtree. The powers you have determine which properties you can modify.