These topics provide step-by-step guidance for accessing and viewing Supporting Analysis results.
When designing a workflow, the Process Author can configure one or more data source-specific activities to collect information related to the process, either in the initial stages of investigation or after the work item has been closed. Process Operators can view supporting analysis results in the Operations Console.
In the initial stages of investigation, supporting analysis activities can collect information from all data sources related to a work item to ensure that a Process Operator has as much information as possible to identify the root cause.
After a work item completes, supporting analysis activities can collect information from all related data sources to verify the incident has been correctly resolved.
If a Process Operator views supporting analysis results before all supporting analysis steps are complete, the Operations Console displays the completed results (if any) and indicates which steps are still running.
Using the Operations Console, you can view the results of a work item’s supporting analysis activities.
To view a work item’s supporting analysis results:
If you want to see work items associated with a specific process, under Processes, click the appropriate process.
Under Work Items, select the work item.
On the View menu, click Supporting Analysis.
In the tree, expand the appropriate folder to locate assistance activities.
In the tree, click each assistance activity you want to view.
External Web sites may link to the Operations Console to view supporting analysis results through a URL as long as they have the work item ID.