Workflow Automation, powered by Aegis, is an IT process automation platform that allows you to model, automate, measure, and continuously improve run books and processes. Workflow Automation allows you to:
Define automated IT processes, using your documented IT processes and run books as the foundation for automation
Automatically execute process steps on behalf of personnel
Coordinate work between different IT functions
Integrating with other enterprise products*, Workflow Automation retrieves normalized information from your operations management systems to provide a cohesive “big picture” view of your IT operation processes.
* Integration products include adapters for Databases, Directory and Resources Administration, SNMP Activity, VMware vCenter Server, LDAP, and ServiceNow.
By aggregating this information into a central console, Workflow Automation lets IT operations personnel more easily accomplish the following objectives:
Automatically initiate standard IT processes to address incidents
Document all response activities
Report on adherence to accepted IT policies
Provide a complete audit history of incident management
By allowing users to quickly identify and automatically group and suppress related events, Workflow Automation reduces the number of false positives users must address and manage.