4.1 Understanding Work Item Properties

Using the Operations Console, you can view detailed information about a work item. Work item properties are divided into the following categories:

General Attributes

Displays basic information about the work item, such as its name, description, and current status.

Custom Attributes

Displays any custom attributes the Process Author created specifically for the work item.

Resources

Specifies the clusters, computers, and business services associated with the work item.

People

Specifies the work item’s owner and stakeholders.

To view a work item’s properties:

  1. If you want to see work items associated with a specific process, under Processes, click the appropriate process.

  2. Under Work Items, select the work item.

  3. On the View menu, click Properties.

  4. Click the appropriate tab to see the work item’s properties.