Using the Operations Console, you can view any comments currently associated with a work item. As a Process Operator, you can add comments to a work item. These comments are visible to other Process Operators, who can respond with comments of their own.
To view comments associated with a work item:
If you want to see work items associated with a specific process, under Processes, click the appropriate process.
Under Work Items, select the work item.
On the View menu, click Comments.