A process consists of the steps taken to respond to an event sent to Workflow Automation by a data source. Workflow Automation evaluates incoming events against the processes your team defines to represent your IT policies. Every process has an associated workflow, which is a graphical representation of the steps in the process. These steps define the trigger criteria that execute the process, and then tell the process how to handle the event. When one or more events from a data source match the trigger criteria of a process, Workflow Automation executes the process and initiates a work item.