Shared mailboxes are useful to Helpdesk administrators and technical support staff, because all responses can be configured to go into a single mailbox that multiple users can access. The mailbox must be in a DRA managed domain with the Exchange Policy enabled, and you must have powers delegated to you to manage shared mailboxes.
When you create a shared mailbox, there are two types of permissions you can delegate to users: Send As and Full Access. Send As provides permission to read and send emails. You can delegate permissions to both user and group objects. You can also specify delivery restrictions, delivery options, storage limits, folder permissions, and several other options in the object’s properties.
NOTE:You can perform management tasks for shared mailboxes only through the Web Console.
You can create shared mailboxes in the managed domain or managed subtree.
You can move a shared mailbox to another container, such as an OU, in the managed domain or managed subtree.
You can move a shared mailbox to another mailbox store.
By cloning a shared mailbox, you can quickly create other shared mailboxes with similar properties.
You can rename shared mailboxes in the managed domain or managed subtree. Changing the user logon name also changes the name of the mailbox associated with the user account.
You can delete a shared mailbox in the managed domain or managed subtree. If the Recycle Bin is disabled for that domain, deleting a shared mailbox permanently removes it from the Active Directory. If the Recycle Bin is enabled for that domain, deleting a shared mailbox moves it to the Recycle Bin.
Deleting a shared mailbox also deletes all messages in the mailbox and any disabled user objects associated with the shared mailbox. If you delete a user object associated with a shared mailbox the shared mailbox is also deleted.
You can restore a shared mailbox that was deleted if the Recycle Bin from that domain is enabled.
You can create archived shared mailboxes in the managed domain or managed subtree.
You can delete archived shared mailboxes in the managed domain or managed subtree.
You can modify the properties of shared mailboxes in the managed domain or managed subtree. The powers you have determine which properties you can modify.
Exporting results: DRA enables you to export the Member Of results as a CSV file. To export the Member Of results from the Web Console, go to Management > Search and click Properties. Navigate to the Member Of tab and click the Download icon.
NOTE:The unsaved changes are not exported. Ensure you save any recent changes so they are available in the exported file.