4.12 Understanding Supporting Analysis

When designing a workflow, you can configure one or more data source-specific activities to collect information related to the process, either in the initial stages of investigation or after the work item has been closed. Process Operators can view supporting analysis results in the Operations Console.

In the initial stages of investigation, supporting analysis activities can collect information from all data sources related to a work item to ensure that a Process Operator has as much information as possible to identify the root cause.

After a work item completes, supporting analysis activities can collect information from all related data sources to verify the incident has been correctly resolved.

NOTE:Supporting analysis activities are specific to a data source. For more information about a particular activity, see its related Help.

If a Process Operator views supporting analysis results before all supporting analysis steps are complete, the Operations Console displays the completed results (if any) and indicates which steps are still running.