As you discover and manage resources with the NetIQ Cloud Manager Orchestration layer, that activity is logged in a number of locations. You can access that information for troubleshooting your environment yourself or for sending the information to NetIQ Technical Support for analysis and consultation.
The following list includes the available activity logs and their respective locations on the Cloud Manager Orchestration Server:
Installation activity log: /var/opt/novell/novell_zenworks_orch_install.log
Orchestration Server activity log: /var/opt/novell/zenworks/server/logs/server.log
Orchestration Agent activity log: /var/opt/novell/zenworks/zos/agent/node.default/agent.log
Orchestration Job activity log: /var/opt/novell/zenworks/server/dataGrid/files/users/<user_id>
Orchestration Web Service activity log: /var/opt/novell/pso-ws/jetty/logs/
NetIQ Technical Services maintains a tool called supportconfig that uses product plug-ins to gather logs and other information useful in troubleshooting. When directed by Support, you can run this tool on the Orchestration Server and send the needed information to NetIQ through a secure Internet connection.
For more information, contact NetIQ Technical Support:
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Worldwide: |
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North and South America: |
1-713-418-5555 |
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Europe, Middle East, and Africa: |
+353 (0) 91-782 677 |
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Email: |
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Web Site: |