11.5 Deleting Users

Roles that Can Perform This Task: Cloud Administrator, Organization Manager (Organization users only)

When you delete a user, be aware of the following:

  • The user’s deployed business services remain deployed. Other users (Cloud Administrators, Business Service Owners, and so forth) who had access to the business services continue to have access. If the user was the sole owner of a business service, you can assign other users as owners of the business service, either before or after the user is deleted.

  • The user’s business service requests remain in progress. As with deployed business services, other users (Cloud Administrators, Business Service Owners, and so forth) who had access to the requests continue to have access. If the user was the sole owner of a business service request, you can assign other users as owners of the business service, either before or after the user is deleted.

  • The user’s claimed tasks must be released (unclaimed) or claimed by another user, either a Cloud Administrator or another user who has the same role as the deleted user. The tasks can be claimed before or after the user is deleted.

To delete a user:

  1. On the main navigation bar, click Users.

  2. Click the Users tab, select the user to delete, then click Delete.

  3. Click Yes to confirm the deletion.