Business services can be created, changed, and deleted. Each of these actions results in a creation request, a change request, or a deletion request. Each request must go through a workflow process in order for the request to be approved (or denied) and the resulting business service workloads to be configured if necessary.
During the workflow process for a request, tasks are generated. These tasks must be completed for the business service to be created, changed, or deleted. The following sections provide information you should understand in order to successfully manage the tasks generated for you and other roles in your system: