3.3 Service Levels

Service levels are associated with resource groups. They determine how much it costs to run business service workloads on the resources (vCPUs, memory, networks, and storage). They can also include performance expectations for those resources as well as the level of IT support provided for workloads running. The performance and support expectations, referred to as service level objectives, can also have costs associated with them.

Consider the following service levels:

The Platinum service level runs workloads in the Business Critical resource group and sets service objectives of 99% availability and 2 hour response time for support issues. It has the highest resource cost and objectives cost. The other two service levels provide slightly lower resource quality and service objectives for the workloads at a lesser cost.