Most customers don’t want to concern themselves with the details of your virtual infrastructure. All they really want is to run their business services and to know that they are receiving the level of support needed for those services.
Cloud Manager removes all customer interaction with your virtual infrastructure through the use of a catalog. The catalog consists of workload templates and service levels that you create and make available to the customer.
Workload templates: A business service can have one or more workloads (virtual machines). The workloads are created from workload templates the customer selects from the catalog. The workload template identifies a virtual machine and the amount of resources (virtual CPUs, memory, networks, and disk space) it needs to run.
Service levels: A service level associates a business service workload with 1) the resource group where it will be deployed, 2) the support objectives (such as availability, response time, and quality), and 3) the cost of the resources and support. The customer selects a service level for each workload in the business service.
When a customer needs a new business service, he or she creates the business service workloads from the workload templates you have made available and selects the service level for each of the workloads. They don’t need to know anything about the virtual infrastructure to successfully deploy their business service.