55.0 Approving and Denying Requests

Roles that Can Perform This Task: Cloud Administrator, Approver (Administrator approval tasks only), Sponsor (Sponsor approval tasks only)

As a Cloud Administrator, you can complete both Administrator approval tasks and Sponsor approval tasks.

  1. On the main navigation bar, click Tasks, then click the Unclaimed tab.

  2. Select the task for the business service request, then click one of the following options:

    • Review: Lets you review the business service before approving or denying the request.

    • Approve: Approves the request.

    • Deny: Denies the request. You must specify the reason for the denial. The user receives an e-mail with the reason and can modify the business service and resubmit the request.

    • Claim: Assigns the task to you and moves it to your My Tasks list. No other user can access the task. This is useful if you want to make sure that you own the task but want to complete it at a later time.

  3. If you clicked Review, review or change the business service details, including the workload details. When you are finished, select one of the following:

    • Approve: Approves the request.

    • Deny: Denies the request. You must specify the reason for the denial. The user receives an e-mail with the reason and can modify the business service and resubmit the request.

    • Claim: Assigns the task to you and moves it to your My Tasks list.

    • Close: Closes the task without approving or denying it.